Refund policy

Last updated: 21-08-2026

Fix It Guides sells digital products only. Every item in this store is a downloadable file. Nothing is shipped, and nothing is returned.

Because our products are delivered instantly and in full at the moment of purchase, and because a digital file cannot be returned or un-read, all sales are final. We do not offer refunds or exchanges for change of mind, for buying the wrong edition, or because the content did not suit your situation.

Please read the full product description and check the sample images before you buy. If you are unsure whether a guide is right for you, email us before purchasing and we will answer honestly.

WHEN WE WILL REFUND YOU

We will issue a full refund in these cases:

1. Payment was taken but no download link was delivered, and we are unable to deliver the file to you within 72 hours of you contacting us.
2. You were charged more than once for the same order.
3. The file you received is corrupted, unreadable, or is not the product described, and we are unable to supply a working replacement.

In each case we will first try to fix the problem, because in almost every instance you would rather have the book than the money back. A refund is issued only if we cannot deliver what you paid for.

CANCELLATION

Orders cannot be cancelled once payment is confirmed, as delivery is immediate and automatic.

HOW TO RAISE A REQUEST

Email hello@fixig.store within 7 days of your purchase with:
- Your order number
- The email address used at checkout
- A clear description of the problem

We acknowledge every email within 48 hours and resolve within 7 working days.

REFUND TIMELINE

Approved refunds are processed to your original payment method within 7 working days. Depending on your bank or card issuer, the amount may take a further 5 to 10 working days to appear.

GRIEVANCE REDRESSAL

If you are not satisfied with how your request was handled, contact our Grievance Officer:

Name: Bandhan Arvind Mantala
Email: hello@fixig.store
Address: Saiprasad Complex, New Pimpalwadi Road, Shirdi. 423109

We respond to all grievances within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020.